Cancellation policy

PURCHASE OPTIONS CANCELLATION POLICY

Last updated: 09/11/2026

This policy applies to products purchased through a subscription (recurring) purchase option on our store.

How Subscriptions Work

When you purchase a subscription product, your payment method is automatically charged on each renewal cycle, at the frequency and price disclosed at checkout, until you cancel. Renewal cycles vary by product (for example, every 8 weeks or every 12 weeks, as shown on the product page).

How to Cancel

You can cancel your subscription at any time, at no cost, directly from your customer account:

  1. Log in to your account on our site
  2. Go to Manage Subscriptions
  3. Select the subscription you want to cancel and confirm cancellation

You may also cancel by contacting us through our Contact page, and we will process your request promptly.

When Cancellation Takes Effect

Cancelling your subscription stops all future renewal charges. It does not cancel or refund an order that has already been charged and processed. If you cancel after a renewal has already been billed, that shipment will still be sent as scheduled; the cancellation simply prevents the next one.

Pausing or Skipping an Order

Our subscriptions currently support cancellation only; pausing or skipping a single upcoming order is not available at this time. If you'd like to delay your next shipment, please contact us through our Contact page and we'll do what we can to help manually.

Changing Your Subscription

To change the size, frequency, or product on your subscription, please cancel your current subscription and place a new order with the desired options, or contact us for assistance.

Refunds on Subscription Orders

Refund eligibility for subscription charges is governed by our Refund Policy. In general, only the most recent billing cycle is eligible for a refund.

Questions

If you have any questions about managing your subscription, reach out through our Contact page.